Privacy Policy
Effective Date: August 21, 2025
Welcome to State Supported Program ("we," "us," or "our"). Your privacy is important to us. This Privacy Policy describes how we collect, use, and share information about you when you interact with our website https://www.statessupportedprograms.org (the "Site").
1. Information We Collect
We collect the following categories of personal information:
Information You Provide:
- ZIP Code
- Homeownership Status
- Bankruptcy and Mortgage Payment History
- Street Address (from dropdown selection)
- First and Last Name
- Mobile Phone Number
You provide this information voluntarily as you complete the qualification steps on the Site.
Automatically Collected Information:
We use cookies and similar technologies (including the Meta Pixel) to collect information about how users interact with our site, such as:
- Pages visited
- Device and browser type
- IP address
- Location based on IP
- Click behavior
2. How We Use Your Information
We use the information collected to:
- Determine your eligibility for programs
- Contact you regarding program details
- Improve our user interface and customer experience
- Analyze traffic and engagement via tools like Meta Pixel
- Comply with legal requirements
We may use your phone number to contact you by phone or SMS under the Telephone Consumer Protection Act (TCPA). By submitting your information, you agree to be contacted even if your number is on a Do Not Call list.
3. Use of Tracking Technologies
We use Meta Pixel to better understand how visitors use our website and to serve relevant ads. Meta (Facebook) may use cookies, web beacons, and other storage technologies to collect or receive information from our website and elsewhere on the internet and use that information to provide measurement services and targeted ads.
You can opt out of Meta Pixel data collection by adjusting your privacy settings at: https://www.facebook.com/adpreferences/ad_settings/
4. Data Sharing and Disclosure
We do not sell your personal information.
We may share information with:
- Service providers and partners who help operate our website and deliver services
- Program specialists or contractors assigned to your case
- Legal authorities, if required by law or subpoena
5. Data Retention
We retain personal information as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
6. Your Choices
You may:
- Decline to provide information (which may prevent you from completing eligibility screening)
- Request to opt out of future communications
- Disable cookies in your browser settings
- Unsubscribe from SMS by replying "STOP" to any text
To request deletion of your data, email us at: privacy@statessupportedprograms.org
7. Security
We implement appropriate technical and organizational measures to protect your personal information. Our website displays security badges, uses SSL encryption, and follows industry-standard best practices for data protection.
However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
8. Children's Privacy
Our services are intended for individuals age 18 and older. We do not knowingly collect data from children under 13.
9. Links to Other Sites
Our site may contain links to third-party websites (e.g., Meta/Facebook). We are not responsible for the privacy practices of those sites. Please review their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will update the date at the top of this page. Your continued use of the site means you accept the revised policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, contact us at: privacy@statessupportedprograms.org